Policies & PracticesBecause for us it's in the details...
If you have any questions or concerns about any of these policies, please feel free to call our Guest Services team. They will be happy to answer any questions you may have and will assist you in any way they can.
When checking in to The Inn at Willow Grove, pull into the main circle and head up the stairs to check in at the front desk. Your Butler will escort you to your room and will bring all of your belongings inside for you.
With a valid Photo Id, we accept American Express, Visa, Mastercard, and Discover cards. Debit and Credit Cards will be authorized at check-in for the amount of your stay, plus an additional amount to cover incidentals. This authorization will hold the funds until check-out, at which time the amount actually incurred during your stay will be charged. Authorized amounts may take up to 30 business days after departure to be released by your bank or financial institution, and The Inn will not be held responsible for any resulting fees or charges.
At the time of your reservation, we will charge a 50% deposit, which is non-refundable within thirty (30) days of your arrival. It is our policy to charge the credit card on file for the remainder of the balance fourteen (14) days in advance of your stay. Unfortunately, the full room rate is non-refundable within fourteen (14) days of the scheduled arrival date.
Smoking is prohibited inside your room and will incur a $500.00 per occurrence smoking fee. Ash trays are available for outdoor use upon request. If you are interested, please ask your Butler!
Guests staying at The Inn at Willow Grove are responsible for treating our accommodations and everything in them with respect. The Inn at Willow Grove reserves the right to charge additional fees for broken or damaged items in your room as well as excessive cleaning due to misuse of property. Charges may be applied to the credit card on file up to 30 days after checkout.
All rooms are designed with a maximum occupancy of two guests per room, with the exception of the Schoolhouse and two of the Overlook cottages. Up to two additional guests may stay in the Schoolhouse, Overlook East, and Overlook Flat, subject to an additional charge of $75 per person, with a maximum total occupancy of 4 guests per room.